PRIVACY AND SECURITY POLICY
All services provided on our Store belong to and are operated by The Paw Pad (our company).
Our company may collect personal data for various purposes. Below is an explanation of how and in what way the personal data collected is gathered, and how and in what way this data is protected.
By becoming a member or filling out various forms and surveys on our Store, some personal information about members (such as name-surname, company information, phone, address, or email addresses) is naturally collected by our Store as required by the nature of the business.
Our company may, from time to time, send its customers and members information about campaigns, new products, and promotional offers. Our members can make any choice regarding whether to receive such information when signing up, and can later change this choice from the account information section after logging in, or can opt out via the link in the notification message sent to them.
During the approval process carried out through our Store or by email, personal information transmitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope determined by the "User Agreement" made with our members.
For the purpose of identifying system-related issues and quickly resolving any problems or disputes that may arise regarding the service provided, our company records and uses members' IP addresses. IP addresses may also be used to generally identify users and to gather broad demographic information.
Our company may also use requested information outside the purposes and scope specified in the Membership Agreement, for direct marketing purposes, either by itself or through parties it cooperates with. Personal information may also be used to contact the user when necessary. Information requested by our company, or information provided by the user, or information related to transactions carried out through our Store, may be used by our company and its business partners — outside the purposes and scope determined by the "Membership Agreement" — for various statistical evaluations, database creation, and market research, without revealing the identity of our members.
Our company undertakes to keep confidential information strictly private and confidential, to treat this as an obligation of secrecy, and to take all necessary measures and exercise the necessary care to ensure and maintain confidentiality and to prevent all or part of confidential information from entering the public domain, being used without authorization, or being disclosed to a third party.
CREDIT CARD SECURITY
Our company places the highest priority on the security of credit card holders who shop on our shopping sites. Your credit card information is never stored in our system under any circumstances.
When you enter the transaction process, there are two things to watch for to understand that you are on a secure site. One of these is a key or lock icon located in the bottom bar of your browser. This indicates that you are on a secure web page and that all your information is protected through encryption. This information is only used in connection with the sales transaction process and in accordance with the instructions you provide. Credit card information used during shopping is encrypted independently of our shopping sites using the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. If the card's usability is confirmed, the shopping process continues. Since no card-related information can be viewed or recorded by us, it is prevented that third parties could obtain this information under any circumstances.
The reliability of the payment/billing/delivery address information of orders placed online with a credit card is checked by our company against Credit Card Fraud. For this reason, in order for orders from customers placing their first order on our shopping sites to reach the supply and delivery stage, the accuracy of financial and address/phone information must first be confirmed. To verify this information, the credit card holder customer or the relevant bank may be contacted if necessary.
Only you can access and change all the information you provide when becoming a member. As long as you keep your member login information secure, it is not possible for others to access or change your information. For this purpose, 128-bit SSL security is used during membership transactions. This system is an international encryption standard that cannot be broken.
Internet shopping sites that have an information hotline or customer service and that clearly state their address and phone information are more preferred nowadays. This way, you can get detailed information about anything you're curious about, and obtain more reliable information about the trustworthiness of the company providing the online shopping service.
Note: We recommend paying attention to whether the internet shopping site includes the company's full address and phone number. If you're going to shop, note down all the phone/address information of the store from which you're purchasing the product before completing your purchase. If you're not sure, call to confirm before shopping. All information about our company and its location is stated on all of our company's online shopping sites.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
The identity and credit card information you send to us via the mail-order method will be kept by our company according to the principle of confidentiality. This information is held for 60 days against possible bank objections/chargebacks related to the credit card, and is destroyed afterward. Since you can naturally object to the bank and prevent payment of any amount deducted from your card other than the amount on the mail-order form you approved and sent to us for the products you ordered, this does not pose a risk.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our Store may provide links to other sites within the website. Our company bears no responsibility whatsoever for the privacy practices and content of sites accessed through these links. Advertisements published on our company's site are distributed to our users through our advertising business partners. The Privacy Policy Principles in this agreement apply only to the use of our Store and do not cover third-party websites.
EXCEPTIONAL CASES
In the limited cases specified below, our company may disclose user information to third parties outside the provisions of this "Privacy Policy." These situations, being limited in number, are:
- To comply with obligations arising from laws, decree-laws, regulations, etc. issued by a competent legal authority and currently in force;
- To fulfill and implement the requirements of the "Membership Agreement" and other agreements entered into between our Store and users;
- When information about users is requested for the purpose of conducting an investigation or inquiry duly carried out by a competent administrative or judicial authority;
- In cases where providing information is necessary to protect the rights or safety of users.
EMAIL SECURITY
Never write your credit card number or passwords in emails you send to our Store's Customer Service regarding any order. Information contained in emails may be seen by third parties. Our company cannot guarantee the security of information transmitted via your emails under any circumstances.
BROWSER COOKIES
Our company may obtain information about users visiting our store and their use of the website using a technical communication file (Cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in memory. The technical communication file facilitates the use of the Internet by storing site status and preferences.
The technical communication file helps obtain statistical information about how many people visited the site, for what purpose and how many times a person visited the site, and how long they stayed on the site, and helps dynamically generate advertising and content for user pages specially designed for users. The technical communication file is not designed to retrieve data or any other personal information from memory or from your email. Most browsers are initially designed to accept the technical communication file, but users can change their settings if they wish so that the technical communication file is not sent, or so that a warning is given when the technical communication file is sent.
Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site, sending an email to users, or publishing it on its site. If the provisions of the Privacy Policy change, they take effect on the date of publication.
You can send an email to info@thepawpad.com for any questions or suggestions regarding our privacy policy. You can reach our company through the contact information below.
Company Name: The Paw Pad
Email: info@thepawpad.com
