PAYMENT & DELIVERY

For your online payments, the amount will be charged from your credit card at the end of your order. In the event of possible order cancellations or cancellations due to stock issues, refunds to your credit card will be made within 4-8 business days.

Delivery

We strive to hand over the products you have ordered to the courier on the same day. For products that take time to procure, the delivery time is 3 business days as indicated in the product details. In the event of a likely delivery delay, you will be informed.

In order for product delivery to take place without disruption, please provide the address where you are located during the day as the delivery address.

Your requests will be processed to be prepared according to the delivery type you selected at the end of your order. Products from our Istanbul-based company will be shipped via the XXXXXXXX courier company. After your orders are confirmed, they will be handed over to the courier company within 3-7 business days at the latest.

You can consult our customer representative to discuss alternative delivery conditions. Also, courier deliveries are only valid within Turkey.

Payment Tracking

If the system in question cannot complete the transaction due to any issue, our visitor is notified of this at the end of the payment page.

In the event of any error in the specified address, contact will be established with the person who placed the order regarding the order that could not be delivered.

The validity of the email address provided by our visitor is confirmed via an automatic email sent following the transmission of the order.

We bear responsibility not only to the customer but also to the bank whose credit card system we use, regarding the completion of delivery.

Please pay attention!

Please open and inspect packages that you think may have been damaged during shipping in the presence of the representative of the company that delivered them to you. If you think there is any damage to the product, do not accept delivery of the product, and have a report drawn up with the courier company.

Once the product has been received, it is accepted that the courier company has fully carried out its duty.

If the product is damaged: Please report the report you have prepared to info@thepawpad.com as soon as possible.

If you carry out these steps, we will begin working on your package and ensure that delivery is repeated as soon as possible.

If you briefly explain in this email why you want to return the product, you will help us with our work regarding the product.